Return & Refund Policy
Guidance for eligible returns, damage claims, and refunds.
Last updated: October 9, 2026
Return window
Contact us within 30 days after delivery to request an eligible return unless applicable law requires otherwise. Obtain instructions before shipping.
Condition
Items should be unused, unwashed, clean, complete, unassembled where applicable, and returned with original accessories, inserts, and packaging.
Used fishing tackle and condition
Items showing water exposure, bait or fish residue, odor, corrosion, line marks, hook damage, sharpening, bending, scratches, modification, or outdoor use may have condition-based restrictions except where law or a verified defect requires a remedy.
Start a return
Email service@zervango.com with the order number, item, reason, and photographs when relevant. Follow the supplied address and packaging instructions.
Return shipping
Customers generally cover preference, color, size, size, line-rating, rod-fit, or change-of-mind returns. Verified wrong, defective, incomplete, or damaged items are reviewed individually.
Damage or missing parts
Report issues promptly and keep packaging. Provide photos of the full product, affected area, parcel, label, packaging, and included components.
Refunds
Approved refunds are issued to the original payment method after inspection or another agreed resolution. Some shipping, duties, and fees may be non-refundable where lawful.
Exchanges and timing
Exchanges depend on availability and may require a return plus new order. Financial institutions may need additional days. Mandatory rights remain unaffected.